import marimo __generated_with = "0.23.16" app = marimo.App(width="medium", app_title="微調工具實戰：Unsloth、TRL 與託管微調（實驗場）") @app.cell(hide_code=True) def _(mo): mo.md( r""" # 🧪 微調工具實戰：Unsloth、TRL 與託管微調（實驗場） 這是本課的**實驗場**。教學頁讀到哪，就回到這裡對應的段落動手—— 每一段都有**選單與滑桿**，選了就立刻重算。 這裡的訓練紀錄全是**真的**：同一份 480 筆客服資料、同一組超參數， 在一張 RTX 4090 上分別用 **TRL＋PEFT** 和 **Unsloth** 各跑一次 QLoRA SFT （Qwen3-1.7B，2026-09-24）——每一步的 loss、秒數、峰值 VRAM， 以及訓練前後模型對 40 則沒看過的訊息的真實回答，都打包在這份 notebook 裡。 你的瀏覽器沒有在訓練模型：它在**重播與重算**那次實測。 """ ) return @app.cell def _(): import marimo as mo return (mo,) @app.cell def _(): # 科學套件集中在這格 import，回傳給全 notebook 用 import html as html_mod import json import matplotlib.pyplot as plt import numpy as np return html_mod, json, np, plt @app.cell def _(json): # ── 實測資料：由 _spikes/spike_genai_finetune_collect.py 從 spike 結果注入，請勿手改 ── # FT = json.loads(r"""{"meta":{"date":"2026-09-24","gpu":{"name":"NVIDIA GeForce RTX 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300","urgent":true,"summary":"PureAir 300 物流狀態卡住不動"},{"category":"repair","product":"MeshLink AX","urgent":false,"summary":"MeshLink AX 一直斷網"},{"category":"return","product":"PureAir 300","urgent":true,"summary":"PureAir 300 申請退換：用了三天覺得不適合"},{"category":"billing","product":"NovaWatch 2","urgent":false,"summary":"NovaWatch 2 訂單被重複扣款兩次"},{"category":"howto","product":"ZoomPad 11","urgent":false,"summary":"詢問 ZoomPad 11 如何分割畫面"},{"category":"shipping","product":"NovaWatch 2","urgent":false,"summary":"NovaWatch 2 收到的數量少一個"},{"category":"repair","product":"FitBand 5","urgent":false,"summary":"FitBand 5 螢幕不會亮"},{"category":"return","product":"MeshLink AX","urgent":false,"summary":"MeshLink AX 申請退換：收到時外盒破損"},{"category":"billing","product":"FitBand 5","urgent":true,"summary":"FitBand 5 訂單分期期數跟說好的不一樣"},{"category":"howto","product":"MeshLink AX","urgent":true,"summary":"詢問 MeshLink AX 如何開訪客網路"},{"category":"shipping","product":"PureAir 300","urgent":false,"summary":"PureAir 300 訂了五天還沒收到"},{"category":"repair","product":"MeshLink AX","urgent":false,"summary":"MeshLink AX 指示燈閃紅燈"},{"category":"return","product":"FitBand 5","urgent":false,"summary":"FitBand 5 申請退換：買錯型號"},{"category":"billing","product":"NovaWatch 2","urgent":true,"summary":"NovaWatch 2 訂單發票一直沒收到"},{"category":"howto","product":"PowerCube 20K","urgent":false,"summary":"詢問 PowerCube 20K 如何看剩餘電量"},{"category":"shipping","product":"NovaWatch 2","urgent":true,"summary":"NovaWatch 2 物流狀態卡住不動"}],"answers":["{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 5G 訊號消失\"}","{\"category\": \"return\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 申請退換：買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 如何分割畫面\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 運轉聲音很大\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 訂單分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"詢問 NovaWatch 2 如何開啟睡眠偵測\"}","{\"category\": \"shipping\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 心率一直抓不到\"}","{\"category\": \"return\", \"product\": \"CleanBot S2\", \"urgent\": true, \"summary\": \"CleanBot S2 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 訂單發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"詢問 AirWave 3 如何配對新手機\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 想改收件地址\"}","{\"category\": \"repair\", \"product\": \"SwiftMouse X\", \"urgent\": false, \"summary\": \"SwiftMouse X 滾輪亂跳\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"AirWave 3 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 一直斷網\"}","{\"category\": \"return\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 如何分割畫面\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 訂單分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"詢問 MeshLink AX 如何開訪客網路\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 指示燈閃紅燈\"}","{\"category\": \"return\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 申請退換：買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 訂單發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"PowerCube 20K\", \"urgent\": false, \"summary\": \"詢問 PowerCube 20K 如何看剩餘電量\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 物流狀態卡住不動\"}"],"base_short":["以下是將您提供的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"產品問題\",\n \"產品名稱\": \"FitBand 5\",\n \"問題描述\": \"屏幕不会亮，已发生三次，请求立即处理\",\n \"問題嚴重程度\": \"高\",\n \"建議處理方式\": \"立即更换屏幕或联系售后\",\n \"狀態\": \"待處理\",\n \"創建時間\": \"2023-09-25T14:30:00\",\n \"處理人\": \"客服工單助理\",\n \"處理狀態\": \"待處理\"\n}\n```\n\n請根據實際情況調整相關字段內容。","以下是將您的訊息轉換為 JSON 格式的工單資訊：\n\n```json\n{\n \"order_number\": \"MeshLink_AX_20250405\",\n \"product_name\": \"MeshLink AX\",\n \"user_message\": \"我不想要了，用了三天覺得不適合，要怎麼辦理退貨？\",\n \"order_status\": \"未處理\",\n \"contact_method\": \"電話/郵寄\",\n \"product_type\": \"MeshLink\",\n \"usage_duration\": \"3天\",\n \"reason_for_return\": \"不適合\",\n \"return_policy\": \"請聯繫客服或前往指定退貨中心辦理退貨\",\n \"contact_info\": {\n \"phone\": \"請提供電話號碼\",\n \"","```json\n{\n \"工單類別\": \"支付問題\",\n \"產品名稱\": \"FitBand 5\",\n \"問題描述\": \"被重複扣款兩次，麻煩確認。\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"電話/郵件（請補充）\",\n \"狀態\": \"待處理\",\n \"備註\": \"請協助確認扣款情況，謝謝。\"\n}\n```","```json\n{\n \"工單類別\": \"設備設置\",\n \"設備名稱\": \"MeshLink AX\",\n \"問題描述\": \"MeshLink AX 有辦法改 Wi-Fi 密碼嗎？說明書看不太懂。\",\n \"詳細說明\": \"請問 MeshLink AX 是否有提供修改 Wi-Fi 密碼的設定方式？說明書中是否有相關說明？\",\n \"狀態\": \"待確認\",\n \"聯絡方式\": \"請提供更多細節，例如是否需要協助設定或修改 Wi-Fi 密碼。\"\n}\n```","```json\n{\n \"工單類別\": \"物流查詢\",\n \"產品名稱\": \"PureAir 300\",\n \"訂單狀態\": \"未收到\",\n \"訂單天數\": 5,\n \"聯絡方式\": \"謝謝\",\n \"問題描述\": \"查一下 PureAir 300 的物流，訂了五天還沒收到。\"\n}\n```","以下是將您提供的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"技術問題\",\n \"產品名稱\": \"MeshLink AX 5G\",\n \"問題描述\": \"MeshLink AX 5G 訊號消失，是否正常？是否壞掉？\",\n \"嚴重程度\": \"高\",\n \"處理需求\": \"請盡快診斷並處理，以便明天出國前準備好。\",\n \"聯絡人\": \"請提供聯絡方式\",\n \"備註\": \"請盡快處理，感謝協助。\"\n}\n```\n\n請將此 JSON 转換為工單系統所需的格式，並盡快回覆以確保行程順利。","{\n \"order_number\": \"AirWave 3\",\n \"product_type\": \"AirWave\",\n \"issue_type\": \"退貨\",\n \"reason\": \"買錯型號\",\n \"contact_method\": \"電話/郵寄\",\n \"shipping_address\": \"請提供正確的退貨地址\",\n \"shipping_cost\": \"退貨費用由買方承擔\",\n \"expected_delivery_time\": \"退貨後 3-5 天內處理\",\n \"status\": \"待處理\"\n}","```json\n{\n \"工單類別\": \"支付問題\",\n \"問題描述\": \"NovaWatch 2 被重複扣款兩次，麻煩確認。\",\n \"客戶資訊\": {\n \"姓名\": \"使用者\",\n \"帳號\": \"NovaWatch 2\",\n \"電話\": \"請提供\",\n \"信箱\": \"請提供\"\n },\n \"問題細節\": \"帳號 NovaWatch 2 連續被扣款兩次，疑似重複扣款，請確認是否正確。\",\n \"狀態\": \"待處理\",\n \"處理人\": \"客服工單助理\",\n \"處理時間\": \"2023-10-05T14:30:00\",\n \"備","```json\n{\n \"工單類別\": \"產品功能詢問\",\n \"產品名稱\": \"ZoomPad 11\",\n \"問題內容\": \"ZoomPad 11 有辦法分割畫面嗎？說明書看不太懂。\",\n \"問題類型\": \"功能詢問\",\n \"處理狀態\": \"待處理\",\n \"回應方式\": \"文字回應\",\n \"回應內容\": \"感謝您的詢問。ZoomPad 11 本身並沒有內建的畫面分割功能。不過，您可以透過調整螢幕顯示模式或使用外接顯示器來實現畫面分割。建議您參考說明書中的螢幕設定部分，或聯繫 ZoomPad 官方客服進一步","```json\n{\n \"工单编号\": \"20231015-001\",\n \"客户姓名\": \"未知\",\n \"产品型号\": \"MeshLink AX\",\n \"问题描述\": \"查一下 MeshLink AX 的物流，收到的數量少一個。不急，有空再回覆就好。\",\n \"物流状态\": \"待处理\",\n \"物流信息\": {\n \"物流单号\": \"未知\",\n \"物流状态\": \"未确认\",\n \"预计到达时间\": \"未知\",\n \"当前状态\": \"未收到\"\n },\n \"备注\": \"客户表示不急，可后续处理\"\n}\n```","以下是將您提供的訊息轉換為 JSON 格式的工單：\n\n```json\n{\n \"工單類別\": \"設備問題\",\n \"設備名稱\": \"PureAir 300\",\n \"問題描述\": \"運轉聲音很大，已發生三次，請馬上處理\",\n \"問題嚴重程度\": \"嚴重\",\n \"建議處理\": \"請立即檢查設備是否正常，並考慮是否需要維修或換新設備\",\n \"聯絡方式\": \"請聯繫客服或前往官方維修中心\"\n}\n```\n\n請注意，此 JSON 工單為簡化版本，實際情況可能需要進一步確認。如需更詳細的處理建議，建議聯繫專業客服或技術支持。","以下是根據您的訊息轉換成的 JSON 工單格式：\n\n```json\n{\n \"order_number\": \"MeshLink_AX_20231015_001\",\n \"product_name\": \"MeshLink AX\",\n \"user_message\": \"我不想要了，用了三天覺得不適合，要怎麼辦理退貨？急！今天一定要處理。\",\n \"urgency\": \"急\",\n \"deadline\": \"今天\",\n \"product_type\": \"MeshLink AX\",\n \"status\": \"待處理\",\n \"contact_info\": {\n \"name\": \"使用者\",\n \"phone\": \"未提供\",\n \"email\": \"未提供\"\n }\n}\n```\n\n請注意：\n- 這是一份示例格式，實際","以下是將您提供的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"客服工單\",\n \"產品名稱\": \"FitBand 5\",\n \"問題內容\": \"關於 FitBand 5：分期期數跟說好的不一樣，麻煩確認。明天就要出國了，拜託盡快！\",\n \"問題類型\": \"訂單問題\",\n \"問題細節\": \"客戶反映 FitBand 5 的分期期數與預期不符，且客戶明天就要出國，需及時確認並處理。\",\n \"處理狀態\": \"待處理\",\n \"處理人\": \"客服專線\",\n \"處理時間\": \"2023-0","以下是將您的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"產品使用\",\n \"產品名稱\": \"NovaWatch 2\",\n \"問題描述\": \"NovaWatch 2 有辦法開啟睡眠偵測嗎？說明書看不太懂。明天就要出國了，拜託盡快！\",\n \"需求內容\": \"請協助說明 NovaWatch 2 是否支持睡眠偵測功能，並提供相關說明書或設定方法，以便明天出國前準備好。\",\n \"狀態\": \"待處理\",\n \"處理人\": \"客服工單助理\",\n \"處理時間\": \"2023-05-15T12:00:00","{\n \"工單類別\": \"物流查詢\",\n \"產品名稱\": \"AirWave 3\",\n \"問題描述\": \"物流狀態卡住不動\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"電話/郵件\",\n \"狀態\": \"待處理\",\n \"備註\": \"請查驗物流狀態，確認是否卡住，並提供相關物流單號或資訊\"\n}","以下是將您的訊息轉換成的 JSON 工單格式：\n\n```json\n{\n \"工單類別\": \"技術支持\",\n \"問題描述\": \"NovaWatch 2 心率一直抓不到，是否正常？是否壞掉了？\",\n \"狀態\": \"待處理\",\n \"優先級\": \"高\",\n \"聯絡人\": \"使用者\",\n \"問題細節\": \"NovaWatch 2 心率一直抓不到，是否正常？是否壞掉了？\",\n \"建議行動\": \"請確認設備是否正常連接，檢查軟體設定，重置設備，若問題持續請聯繫技術支援。\",\n \"回應時間\": \"2025-03-15T10:0","```json\n{\n \"工單號\": \"20231015-001\",\n \"客戶姓名\": \"使用者\",\n \"產品名稱\": \"CleanBot S2\",\n \"問題描述\": \"收到時外盒破損\",\n \"退貨要求\": \"工作要用，拜託越快越好\",\n \"退貨處理\": {\n \"處理方式\": \"退貨\",\n \"處理時間\": \"越快越好\",\n \"處理人\": \"客服\",\n \"處理狀態\": \"進行中\"\n }\n}\n```","```json\n{\n \"工單類別\": \"發票問題\",\n \"問題描述\": \"關於 MeshLink AX：發票一直沒收到，麻煩確認。小孩明天考試要用，很急。\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"未提供\",\n \"問題細節\": \"MeshLink AX 的發票未收到，需立即確認處理，因小孩明天考試，急需處理。\",\n \"狀態\": \"待處理\",\n \"優先級\": \"高\",\n \"創建時間\": \"2023-09-25T14:30:00\",\n \"處理人\": \"客服工單助理\",\n \"處理狀態\": \"待處理\"\n}\n```","以下是將您的訊息轉換成的 JSON 工單格式：\n\n```json\n{\n \"工單類別\": \"客服工單\",\n \"問題描述\": \"AirWave 3 有辦法配對新手機嗎？說明書看不太懂。\",\n \"建議解決方案\": \"建議您先確認 AirWave 3 的配對方式，通常需要透過藍牙或 Wi-Fi 配對。請查看說明書中關於配對的步驟，或提供更詳細的說明。若仍不清楚，建議聯繫 AirWave 3 的官方支持取得進一步協助。\",\n \"狀態\": \"待處理\",\n \"處理人\": \"客服工單助理\",\n \"處理時間\": \"2023-04","以下是將您的訊息轉換為 JSON 工單的格式：\n\n```json\n{\n \"工單類別\": \"物流查詢與地址更改\",\n \"問題描述\": \"查一下 MeshLink AX 的物流，想改收件地址。急！今天一定要處理。\",\n \"處理狀態\": \"待處理\",\n \"處理人\": \"客服工單助理\",\n \"處理時間\": \"2023-10-05T12:00:00\",\n \"備註\": \"請協助處理，感謝配合！\"\n}\n```\n\n請注意，此 JSON 工單為示例格式，實際處理時需根據實際情況調整。","```json\n{\n \"工單類別\": \"硬件問題\",\n \"產品名稱\": \"SwiftMouse X\",\n \"問題描述\": \"SwiftMouse X 滚輪亂跳，是否正常？是否壞掉？\",\n \"狀態\": \"待處理\",\n \"優先級\": \"高\",\n \"詳細資訊\": {\n \"設備資訊\": {\n \"品牌\": \"SwiftMouse\",\n \"產品名稱\": \"X\",\n \"模型\": \"X\",\n \"版本\": \"未提供\"\n },\n \"問題現象\": {\n \"描述\": \"滾輪亂跳\",\n \"是否正常\": \"未明確說明，需進一步確認\",\n \"可能原因\": \"可能因滾輪損壞、驅","以下是將您提供的訊息轉換為 JSON 格式的工單資訊：\n\n```json\n{\n \"訂單號\": \"MeshLink AX\",\n \"產品名稱\": \"MeshLink AX\",\n \"問題描述\": \"收到時外盒破損\",\n \"退貨要求\": \"請辦理退貨\",\n \"退貨原因\": \"外盒破損\",\n \"聯絡方式\": \"請提供聯絡方式以進行退貨處理\",\n \"狀態\": \"待處理\"\n}\n```\n\n請提供您的聯絡方式，以便我們協助您辦理退貨流程。","```json\n{\n \"工單類別\": \"支付問題\",\n \"問題描述\": \"AirWave 3 被重複扣款兩次，麻煩確認。\",\n \"狀態\": \"待處理\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"電話/電子郵件\",\n \"處理期限\": \"明天\",\n \"備註\": \"使用者將於明天出國，請盡快處理。\"\n}\n```","```json\n{\n \"工單類別\": \"設備設置\",\n \"設備名稱\": \"MeshLink AX\",\n \"問題描述\": \"MeshLink AX 有辦法改 Wi-Fi 密碼嗎？說明書看不太懂。\",\n \"詳細說明\": \"請問 MeshLink AX 是否有提供修改 Wi-Fi 密碼的設定方式？說明書中是否有相關說明？\",\n \"狀態\": \"待確認\",\n \"聯絡方式\": \"請提供更多細節，例如是否需要協助設定或修改 Wi-Fi 密碼。\"\n}\n```","{\n \"工單類別\": \"物流查詢\",\n \"產品名稱\": \"PureAir 300\",\n \"狀態\": \"卡住不動\",\n \"客戶需求\": \"小孩明天考試要用，很急\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"未提供\",\n \"備註\": \"請協助處理物流狀態，盡快安排配送\"\n}","以下是將您的訊息轉換成 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"網路連線問題\",\n \"設備名稱\": \"MeshLink AX\",\n \"問題描述\": \"MeshLink AX 一直斷網，是否正常？是否壞掉了？\",\n \"狀態\": \"待處理\",\n \"建議行動\": \"請檢查網路連線狀態，確認路由器與模组之間的連線是否正常，並嘗試重啟設備。若問題持續，建議聯繫專業技術人員或確認設備是否正常。\",\n \"回應時間\": \"待定\",\n \"處理人\": \"客服工單助理\",\n \"狀態更新\": \"待處理\"\n}\n```\n\n如有進一步資訊，","{\n \"order_no\": \"20231015001\",\n \"product_name\": \"PureAir 300\",\n \"user_message\": \"我不想要了，用了三天覺得不適合，要怎麼辦理退貨？急！今天一定要處理。\",\n \"status\": \"待处理\",\n \"priority\": \"高\",\n \"contact_method\": \"电话/邮件/在线客服\",\n \"deadline\": \"2023-10-15\",\n \"product_type\": \"空气清新器\",\n \"product_model\": \"PureAir 300\",\n \"user_location\": \"台湾\",\n \"user_contact\": \"未提供\",\n \"product_status\": \"已使用3天\",\n \"reason\": \"","```json\n{\n \"工單類別\": \"支付問題\",\n \"問題描述\": \"NovaWatch 2 被重複扣款兩次，麻煩確認。\",\n \"客戶資訊\": {\n \"姓名\": \"使用者\",\n \"帳號\": \"NovaWatch 2\",\n \"金額\": \"未提供\",\n \"扣款次數\": 2\n },\n \"狀態\": \"待處理\",\n \"聯絡方式\": \"請使用者提供更多細節或聯繫客服\",\n \"創建時間\": \"2023-09-25T14:30:00\",\n \"處理人\": \"客服工單助理\"\n}\n```","```json\n{\n \"工單類別\": \"產品功能問詢\",\n \"產品名稱\": \"ZoomPad 11\",\n \"問題內容\": \"ZoomPad 11 有辦法分割畫面嗎？說明書看不太懂。\",\n \"問題類型\": \"功能詢問\",\n \"狀態\": \"待處理\",\n \"處理人\": \"客服工單助理\",\n \"處理時間\": \"2023-09-20T14:30:00\",\n \"回應內容\": \"感謝您提出問題。ZoomPad 11 本身並沒有內建的畫面分割功能，但您可以在使用時透過滑鼠或觸控操作來調整視窗大小與位置，","```json\n{\n \"工單類別\": \"退換貨\",\n \"問題描述\": \"NovaWatch 2 的物流，收到的數量少一個\",\n \"狀態\": \"待處理\",\n \"聯絡方式\": \"請提供訂單號或購買資訊以進一步處理\",\n \"備註\": \"不急，有空再回覆就好\"\n}\n```","以下是將您提供的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"技術支持\",\n \"問題描述\": \"FitBand 5 螢幕不會亮\",\n \"狀態\": \"待處理\",\n \"嚴重程度\": \"中度\",\n \"建議行動\": \"請檢查電源是否正常、螢幕保護模式是否啟用、並嘗試重啟設備。若問題持續，建議聯繫官方支持或送修。\",\n \"回應時間\": \"2023-10-25T14:30:00\",\n \"處理人\": \"客服工單助理\",\n \"處理狀態\": \"待處理\"\n}\n```\n\n請","以下是將您提供的訊息轉換為 JSON 格式的工單資訊：\n\n```json\n{\n \"訂單號\": \"MeshLink AX\",\n \"產品名稱\": \"MeshLink AX\",\n \"問題描述\": \"收到時外盒破損\",\n \"退貨要求\": \"請辦理退貨\",\n \"退貨原因\": \"外盒破損\",\n \"聯絡方式\": \"請提供聯絡方式以進行退貨處理\",\n \"狀態\": \"待處理\"\n}\n```\n\n請提供您的聯絡方式，以便我們協助您辦理退貨流程。","```json\n{\n \"工單類別\": \"產品問題\",\n \"產品名稱\": \"FitBand 5\",\n \"問題內容\": \"關於 FitBand 5：分期期數跟說好的不一樣，麻煩確認。小孩明天考試要用，很急。\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"電話/郵件/其他\",\n \"處理狀態\": \"待處理\",\n \"優先級\": \"高\",\n \"備註\": \"小孩明天考試，需及時處理，請加快處理速度。\"\n}\n```","以下是將您的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"技術支持\",\n \"問題描述\": \"MeshLink AX 有辦法開訪客網路嗎？說明書看不太懂。急！今天一定要處理。\",\n \"設備名稱\": \"MeshLink AX\",\n \"問題類型\": \"網路設定\",\n \"狀態\": \"待處理\",\n \"優先級\": \"高\",\n \"聯絡人\": \"使用者\",\n \"備註\": \"說明書看不太懂，急！今天一定要處理\"\n}\n```\n\n請將此 JSON 转換為工單系統所需的格式，並安排技術人員回覆。","```json\n{\n \"工單類別\": \"物流查詢\",\n \"產品名稱\": \"PureAir 300\",\n \"訂單狀態\": \"已下單\",\n \"物流狀態\": \"未收到\",\n \"預計到貨時間\": \"五天後\",\n \"備註\": \"不急，有空再回覆就好\"\n}\n```","以下是將您的訊息轉換為 JSON 工單的結果：\n\n```json\n{\n \"工單類別\": \"設備異常\",\n \"設備名稱\": \"MeshLink AX\",\n \"問題描述\": \"指示燈閃紅燈\",\n \"問題類型\": \"異常\",\n \"問題嚴重度\": \"中度\",\n \"建議處理\": \"建議檢查設備連線狀態及電源供應，若問題持續，建議聯繫專業維修人員。\",\n \"狀態\": \"待處理\"\n}\n```\n\n請問是否需要進一步協助處理此工單？","{\n \"order_no\": \"20231015001\",\n \"product_name\": \"FitBand 5\",\n \"user_message\": \"FitBand 5 我不想要了，買錯型號，要怎麼辦理退貨？麻煩了，謝謝。\",\n \"status\": \"待處理\",\n \"contact_method\": \"電話/郵寄\",\n \"expected_response\": \"請聯繫客服中心，提供訂單號與購買細節，我們將協助您辦理退貨。\"\n}","```json\n{\n \"工單類別\": \"發票問題\",\n \"問題描述\": \"NovaWatch 2 的發票一直沒收到，工作要用，拜託越快越好！\",\n \"狀態\": \"待處理\",\n \"聯絡人\": \"使用者\",\n \"聯絡方式\": \"電話/電子郵件（未提供）\",\n \"備註\": \"此筆工單需快速處理，建議優先處理。\"\n}\n```","```json\n{\n \"工單類別\": \"產品功能詢問\",\n \"產品名稱\": \"PowerCube 20K\",\n \"問題內容\": \"PowerCube 20K 有辦法看剩餘電量嗎？說明書看不太懂。\",\n \"問題類型\": \"功能詢問\",\n \"處理狀態\": \"待處理\",\n \"聯絡方式\": \"email or phone\"\n}\n```","{\n \"工單類別\": \"物流狀態\",\n \"問題描述\": \"NovaWatch 2 的物流狀態卡住不動，急！今天一定要處理。\",\n \"產品名稱\": \"NovaWatch 2\",\n \"狀態\": \"卡住不動\",\n \"處理需求\": \"立即處理，今天內解決\",\n \"聯絡方式\": \"請聯繫客服中心\",\n \"狀態更新時間\": \"2023-10-05T12:00:00Z\"\n}"],"base_detailed":["{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 屏幕不亮是否正常？是否壞掉？已發生三次，請馬上處理。\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"退貨請求，產品使用三天，不適合繼續使用\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 被重複扣款兩次，請確認。\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 有辦法改 Wi-Fi 密碼嗎？\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 的物流狀況，訂了五天還沒收到。\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX 5G\", \"urgent\": true, \"summary\": \"MeshLink AX 5G 訊號消失是否正常？是否壞掉？\"}","{\"category\": \"return\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"客戶表示不想要AirWave 3，認為買錯型號，要求辦理退貨。\"}","```json\n{\n \"category\": \"billing\",\n \"product\": \"NovaWatch 2\",\n \"urgent\": true,\n \"summary\": \"NovaWatch 2 被重複扣款兩次，請確認。\"\n}\n```","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"ZoomPad 11 是否有辦法分割畫面？\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 的物流資訊顯示收到的數量少一個。\"}","{\"category\": \"repair\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300運轉聲音很大是正常的嗎？是不是壞掉了？\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"退貨申請，產品為 MeshLink AX，急需處理，今天必須完成。\"}","```json\n{\n \"category\": \"return\",\n \"product\": \"FitBand 5\",\n \"urgent\": true,\n \"summary\": \"FitBand 5 的分期期數與說好的不一樣，麻煩確認。明天就要出國了，拜託盡快！\"\n}\n```","{\"category\": \"howto\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 是否有辦法開啟睡眠偵測？說明書看不太懂。\"}","{\"category\": \"shipping\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"查一下 AirWave 3 的物流，物流狀態卡住不動。\"}","{\"category\": \"repair\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 心率一直抓不到是否正常？是否壞掉了？\"}","{\"category\": \"return\", \"product\": \"CleanBot S2\", \"urgent\": true, \"summary\": \"客戶表示不想要CleanBot S2，因外盒破損，要求退貨，並希望越快越好。\"}","```json\n{\n \"category\": \"return\",\n \"product\": \"MeshLink AX\",\n \"urgent\": true,\n \"summary\": \"發票一直沒收到，小孩明天考試要用，很急。\"\n}\n```","{\"category\": \"howto\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 是否有辦法配對新手機？說明書看不太懂。\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"查一下 MeshLink AX 的物流，想改收件地址。急！今天一定要處理。\"}","{\"category\": \"howto\", \"product\": \"SwiftMouse X\", \"urgent\": false, \"summary\": \"SwiftMouse X 滾輪亂跳是否正常，是否壞掉？\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 外盒破損，要求退貨\"}","{\"category\": \"billing\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"AirWave 3 被重複扣款兩次，請確認。\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 有辦法改 Wi-Fi 密碼嗎？\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 的物流狀態卡住不動，小孩明天考試要用，很急。\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 一直斷網是否正常？是否壞掉了？\"}","{\"category\": \"return\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 三天使用，需辦理退貨，急！今天處理。\"}","```json\n{\n \"category\": \"billing\",\n \"product\": \"NovaWatch 2\",\n \"urgent\": true,\n \"summary\": \"NovaWatch 2 被重複扣款兩次，請確認。\"\n}\n```","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"ZoomPad 11 是否有分割畫面的功能？\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 的物流收到數量少一個\"}","{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 螢幕不亮是否正常？是否壞掉？\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 外盒破損，要求退貨\"}","```json\n{\n \"category\": \"return\",\n \"product\": \"FitBand 5\",\n \"urgent\": true,\n \"summary\": \"FitBand 5 的分期期數與說好的不同，小孩明天考試要用，很急。\"\n}\n```","```json\n{\n \"category\": \"howto\",\n \"product\": \"MeshLink AX\",\n \"urgent\": true,\n \"summary\": \"MeshLink AX 是否有開訪客網路的功能？說明書看不太懂，急！今天一定要處理。\"\n}\n```","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 的物流狀況，訂了五天還沒收到。\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 指示燈閃紅燈是否正常，是否壞掉\"}","{\"category\": \"return\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 買錯型號，需辦理退貨請協助。\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 发票一直没收到，工作要用，拜託越快越好！\"}","{\"category\": \"howto\", \"product\": \"PowerCube 20K\", \"urgent\": false, \"summary\": \"PowerCube 20K 是否有辦法查看剩餘電量？\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 的物流狀態卡住不動，急！今天一定要處理。\"}"],"trl":["{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何修改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX 5G\", \"urgent\": true, \"summary\": \"MeshLink AX 5G 訊號消失\"}","{\"category\": \"return\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 訂單買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 是否有辦法分割畫面\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 運轉聲音很大\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 申請分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"詢問 NovaWatch 2 如何開啟睡眠偵測\"}","{\"category\": \"shipping\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 心率一直抓不到\"}","{\"category\": \"return\", \"product\": \"CleanBot S2\", \"urgent\": true, \"summary\": \"CleanBot S2 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX：發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"詢問 AirWave 3 是否可以配對新手機\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 訂單要改收件地址\"}","{\"category\": \"repair\", \"product\": \"SwiftMouse X\", \"urgent\": false, \"summary\": \"SwiftMouse X 滾輪亂跳\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"AirWave 3 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何修改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 一直斷網\"}","{\"category\": \"return\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 是否有辦法分割畫面\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 申請分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"詢問 MeshLink AX 如何開訪客網路\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 指示燈閃紅燈\"}","{\"category\": \"return\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 申請退換：買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2：發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"PowerCube 20K\", \"urgent\": false, \"summary\": \"詢問 PowerCube 20K 如何看剩餘電量\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 物流狀態卡住不動\"}"],"unsloth":["{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何修改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX 5G\", \"urgent\": true, \"summary\": \"MeshLink AX 5G 訊號消失\"}","{\"category\": \"return\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 訂單買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 是否有辦法分割畫面\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 運轉聲音很大\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 申請分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"詢問 NovaWatch 2 如何開啟睡眠偵測\"}","{\"category\": \"shipping\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"AirWave 3 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 心率一直抓不到\"}","{\"category\": \"return\", \"product\": \"CleanBot S2\", \"urgent\": true, \"summary\": \"CleanBot S2 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX：發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"AirWave 3\", \"urgent\": false, \"summary\": \"詢問 AirWave 3 是否可以配對新手機\"}","{\"category\": \"shipping\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"MeshLink AX 想改收件地址\"}","{\"category\": \"repair\", \"product\": \"SwiftMouse X\", \"urgent\": false, \"summary\": \"SwiftMouse X 滾輪亂跳\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"AirWave 3\", \"urgent\": true, \"summary\": \"AirWave 3 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"詢問 MeshLink AX 如何修改 Wi-Fi 密碼\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 物流狀態卡住不動\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 一直斷網\"}","{\"category\": \"return\", \"product\": \"PureAir 300\", \"urgent\": true, \"summary\": \"PureAir 300 申請退換：用了三天覺得不適合\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 訂單被重複扣款兩次\"}","{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"詢問 ZoomPad 11 是否有辦法分割畫面\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": false, \"summary\": \"NovaWatch 2 收到的數量少一個\"}","{\"category\": \"repair\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 螢幕不會亮\"}","{\"category\": \"return\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 申請退換：收到時外盒破損\"}","{\"category\": \"billing\", \"product\": \"FitBand 5\", \"urgent\": true, \"summary\": \"FitBand 5 申請分期期數跟說好的不一樣\"}","{\"category\": \"howto\", \"product\": \"MeshLink AX\", \"urgent\": true, \"summary\": \"詢問 MeshLink AX 如何開訪客網路\"}","{\"category\": \"shipping\", \"product\": \"PureAir 300\", \"urgent\": false, \"summary\": \"PureAir 300 訂了五天還沒收到\"}","{\"category\": \"repair\", \"product\": \"MeshLink AX\", \"urgent\": false, \"summary\": \"MeshLink AX 指示燈閃紅燈\"}","{\"category\": \"return\", \"product\": \"FitBand 5\", \"urgent\": false, \"summary\": \"FitBand 5 訂單買錯型號\"}","{\"category\": \"billing\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 申請發票一直沒收到\"}","{\"category\": \"howto\", \"product\": \"PowerCube 20K\", \"urgent\": false, \"summary\": \"詢問 PowerCube 20K 如何看剩餘電量\"}","{\"category\": \"shipping\", \"product\": \"NovaWatch 2\", \"urgent\": true, \"summary\": \"NovaWatch 2 物流狀態卡住不動\"}"]},"mask":{"trl":[{"loss":false,"text":"<|im_start|>system\n你是客服工單助理。把使用者訊息轉成 JSON 工單。<|im_end|>\n<|im_start|>user\n我的 ZoomPad 11 螢幕有一條綠線，可以幫忙修嗎？不急，有空再回覆就好。<|im_end|>\n<|im_start|>assistant\n","n":61},{"loss":true,"text":"\n\n\n\n{\"category\": \"repair\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"ZoomPad 11 螢幕有一條綠線\"}<|im_end|>\n","n":45}],"unsloth":[{"loss":false,"text":"<|im_start|>system\n你是客服工單助理。把使用者訊息轉成 JSON 工單。<|im_end|>\n<|im_start|>user\n我的 ZoomPad 11 螢幕有一條綠線，可以幫忙修嗎？不急，有空再回覆就好。<|im_end|>\n<|im_start|>assistant\n","n":61},{"loss":true,"text":"\n\n\n\n{\"category\": \"repair\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"ZoomPad 11 螢幕有一條綠線\"}<|im_end|>","n":44},{"loss":false,"text":"\n<|im_start|>system\n你是客服工單助理。把使用者訊息轉成 JSON 工單。<|im_end|>\n<|im_start|>user\n新買的平板 ZoomPad 11，不知道怎麼分割畫面。這已經是第三次了，請馬上處理。<|im_end|>\n<|im_start|>assistant\n","n":58},{"loss":true,"text":"\n\n\n\n{\"category\": \"howto\", \"product\": \"ZoomPad 11\", \"urgent\": true, \"summary\": \"詢問 ZoomPad 11 如何分割畫面\"}<|im_end|>","n":44}]},"cal":[{"model":"Qwen3-1.7B","method":"qlora","tool":"trl","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":2.18,"load":1.257,"role":"fit"},{"model":"Qwen3-1.7B","method":"qlora","tool":"unsloth","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":2.0,"load":1.3,"role":"fit"},{"model":"Qwen3-1.7B","method":"qlora","tool":"trl","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":4.086,"load":1.257,"role":"fit"},{"model":"Qwen3-1.7B","method":"qlora","tool":"unsloth","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":2.492,"load":1.3,"role":"fit"},{"model":"Qwen3-0.6B","method":"qlora","tool":"trl","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":1.307,"load":0.502,"role":"fit"},{"model":"Qwen3-0.6B","method":"qlora","tool":"unsloth","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":1.162,"load":0.545,"role":"fit"},{"model":"Qwen3-1.7B","method":"lora16","tool":"trl","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":4.264,"load":3.205,"role":"check"},{"model":"Qwen3-1.7B","method":"lora16","tool":"unsloth","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":3.934,"load":3.248,"role":"check"},{"model":"Qwen3-0.6B","method":"full","tool":"trl","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":6.258,"load":1.111,"role":"calib"},{"model":"Qwen3-0.6B","method":"qlora","tool":"trl","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":2.221,"load":0.502,"role":"fit"},{"model":"Qwen3-0.6B","method":"qlora","tool":"unsloth","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":1.498,"load":0.545,"role":"fit"},{"model":"Qwen3-4B","method":"qlora","tool":"trl","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":3.604,"load":2.471,"role":"check"},{"model":"Qwen3-4B","method":"qlora","tool":"unsloth","scn":"short","seq":100,"batch":8,"batch_tokens":797,"peak":3.396,"load":2.514,"role":"check"},{"model":"Qwen3-4B","method":"qlora","tool":"trl","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":8.16,"load":2.471,"role":"check"},{"model":"Qwen3-4B","method":"qlora","tool":"unsloth","scn":"long","seq":1179,"batch":8,"batch_tokens":9430,"peak":4.34,"load":2.514,"role":"check"}],"sys_tokens":{"short":17,"detailed":132}}""") # return (FT,) @app.cell def _(json): # 與 spike 同一套嚴格評分：整段輸出必須「就是 JSON」，欄位與列舉值都要對 CATS = ["repair", "return", "billing", "howto", "shipping"] KEYS = ["category", "product", "urgent", "summary"] def score(output, label): res = {"json_ok": False, "schema_ok": False, "category": False, "product": False, "urgent": False, "all": False} try: obj = json.loads(output.strip()) except ValueError: return res if not isinstance(obj, dict): return res res["json_ok"] = True res["schema_ok"] = (sorted(obj) == sorted(KEYS) and obj.get("category") in CATS and isinstance(obj.get("urgent"), bool)) res["category"] = obj.get("category") == label["category"] res["product"] = obj.get("product") == label["product"] res["urgent"] = obj.get("urgent") is label["urgent"] res["all"] = res["schema_ok"] and res["category"] and res["product"] and res["urgent"] return res return CATS, KEYS, score @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 1️⃣ 你的情況 → 用哪個工具 2026 年 9 月的微調工具多到眼花，但真正決定選擇的只有四件事： **手上有什麼 GPU、要不要寫程式、要做哪種訓練、資料能不能離開公司**。 選選看（工具版本與價格查證日：2026-09-24）： """ ) return @app.cell def _(mo): dd_gpu = mo.ui.dropdown( options={ "只有筆電（沒有 NVIDIA GPU）": "none", "免費 Colab／Kaggle 的 T4（16 GB）": "t4", "自己有一張 24 GB 卡（RTX 4090 級）": "one", "多張資料中心 GPU（A100／H100）": "multi", }, value="免費 Colab／Kaggle 的 T4（16 GB）", label="GPU", ) rd_code = mo.ui.radio(options=["會寫 Python", "不想寫程式"], value="會寫 Python", label="寫程式") dd_method = mo.ui.dropdown( options=["SFT（教格式／語氣）", "DPO（好壞成對）", "GRPO／強化學習（可驗證的獎勵）"], value="SFT（教格式／語氣）", label="訓練方法", ) rd_data = mo.ui.radio(options=["可以上雲", "不能離開公司"], value="可以上雲", label="資料") mo.vstack([mo.hstack([dd_gpu, dd_method], wrap=True, justify="start"), mo.hstack([rd_code, rd_data], wrap=True, justify="start", gap=2)]) return dd_gpu, dd_method, rd_code, rd_data @app.cell def _(dd_gpu, dd_method, mo, rd_code, rd_data): _gpu, _code = dd_gpu.value, rd_code.value == "會寫 Python" _m = dd_method.value.split("（")[0] _private = rd_data.value == "不能離開公司" _notes = [] if _private and _gpu in ("none", "t4"): _pick = "先解決算力：公司內部要有自己的 GPU" _why = ("免費 Colab／Kaggle 和所有託管微調服務，都是把資料上傳到別人的機器——" "「不能離開公司」的資料兩條路都不能走。一張 24 GB 的卡就夠 QLoRA 微調 8B 級模型" "（本課實測：1.7B 峰值約 2 GiB；更大的模型用 5️⃣ 估算）。") _alt = "有卡之後：寫程式用 **Unsloth** 或 **TRL＋PEFT**；不寫程式用 **Unsloth Studio** 或 **LLaMA-Factory WebUI**，全部在內網跑。" elif _gpu == "none": if _code: _pick = "先用免費的：Colab／Kaggle T4 ＋ Unsloth 官方 notebook（\\$0）" _alt = ("不想管機器、或模型大到 T4 裝不下：**Tinker**（你寫訓練迴圈、它出 GPU，按 token 計費）；" "只想上傳資料就好：**Together／Fireworks**（上傳 JSONL，按訓練 token 計費）。") else: _pick = "Unsloth 官方的免費 Colab notebook（照順序按執行）或託管服務的網頁介面" _alt = "**Together／Fireworks** 上傳 JSONL 就能開訓，按訓練 token 計費（價格見 6️⃣）。" _why = "沒有 GPU 不代表要花錢：Google Colab 免費版常配到 T4（不保證、最長 12 小時），Kaggle 每週也有免費 GPU 時數。" elif _gpu in ("t4", "one"): if _code: _pick = "**Unsloth**（單卡最省、最快）" _why = ("單卡正是 Unsloth 的主場：本課同一份資料實測，短資料兩者差不多，" "資料一變長（每筆約 1,180 tokens）Unsloth 的峰值 VRAM 少約四成、每步快約 1.6–3.3 倍（見 2️⃣）。") _alt = "要用最新演算法或 TRL 1.x 才有的功能：直接用 **TRL＋PEFT**（Unsloth 2026.9.11 把 trl 釘在 ≤0.24.0）。" else: _pick = "**Unsloth Studio**（網頁介面）或 **LLaMA-Factory WebUI**" _why = "兩者都能點選模型、上傳資料、按開始——底下跑的是同一套 LoRA／QLoRA。LLaMA-Factory 0.9.5 支援 100+ 種模型。" _alt = "想要可重現的設定檔：**Axolotl**（一份 YAML 描述整個訓練）。" if _gpu == "t4": _notes.append("T4 沒有原生 bf16，要走 fp16（Unsloth 會自動處理；自己寫 TRL 要注意精度設定，見教學頁測驗 Q2）；" "本課 4090 的秒數在 T4 上會慢好幾倍。") else: _pick = "**Axolotl**（YAML 設定、多卡）或 **TRL＋accelerate**（FSDP／DeepSpeed）" _why = "多卡要的是可重現與分散式：Axolotl 0.19.0（2026-09-10）用一份 YAML 管整個訓練；TRL 走 Hugging Face 的 accelerate 生態。" _alt = "不寫程式：**LLaMA-Factory** 也支援多卡。" if _m == "DPO": _notes.append("DPO：TRL 的 `DPOTrainer`、Unsloth、Axolotl、LLaMA-Factory 都支援；託管的 Together 有 DPO 價目（≤16B 每百萬 token \\$0.84–0.94）。") if _m == "GRPO／強化學習": _notes.append("GRPO：TRL 的 `GRPOTrainer`（可接 vLLM 生成）與 Unsloth 都支援；Tinker 讓你自己寫 RL 迴圈。" "OpenAI 的 RFT 只支援 o4-mini，而且官方文件寫明微調平台**不再開放新用戶**。") _notes.append("別選 **torchtune**：官方 README 寫著已停止維護（development wound down in 2025）。") _li = "\n".join(f" - {_n}" for _n in _notes) mo.md( f""" **首選：** {_pick} **為什麼：** {_why} **備選：** {_alt} **要注意：** {_li} """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 2️⃣ 實測：同一份資料，兩個工具 兩次訓練的**一切都一樣**：同一份 480 筆資料（固定 seed 產生）、同一份 4-bit 權重 （`unsloth/Qwen3-1.7B-bnb-4bit`）、LoRA r=16／α=16 掛七個投影、學習率 2e-4、batch 8、 1 個 epoch＝60 步、只對回答算 loss。唯一的差別是**用哪個工具跑**。 切換兩種資料情境——短訊息（每筆約 100 tokens）與墊了歷史對話的長訊息（每筆約 1,180 tokens）： """ ) return @app.cell def _(mo): rd_scn = mo.ui.radio(options={"短訊息（每筆約 100 tokens）": "short", "長對話紀錄（每筆約 1,180 tokens）": "long"}, value="短訊息（每筆約 100 tokens）", label="資料情境") rd_run = mo.ui.radio(options={"第 1 次": 0, "第 2 次": 1, "第 3 次": 2}, value="第 1 次", label="哪一次實測", inline=True) mo.hstack([rd_scn, rd_run], wrap=True, justify="start", gap=2) return rd_run, rd_scn @app.cell def _(FT, np, plt, rd_run, rd_scn): _runs = FT["runs"][rd_scn.value] _i = min(rd_run.value, len(_runs["trl"]) - 1, len(_runs["unsloth"]) - 1) _t, _u = _runs["trl"][_i], _runs["unsloth"][_i] _fig, (_a1, _a2) = plt.subplots(2, 1, figsize=(6.4, 5.8), sharex=True) _x = np.arange(1, len(_t["loss"]) + 1) _a1.plot(_x, _t["loss"], color="#4C72B0", lw=2.2, label="TRL + PEFT (trl 1.13)") _a1.plot(_x, _u["loss"], color="#DD8452", lw=2.2, ls="--", label="Unsloth 2026.9.11") _a1.set_yscale("log") _a1.set_ylabel("training loss (log)") _a1.set_title("same data, same hyper-parameters: the curves almost overlap") _a1.legend(frameon=False) _a1.grid(alpha=0.3) _a2.plot(_x, _t["step_s"], color="#4C72B0", lw=1.8, label="TRL + PEFT") _a2.plot(_x, _u["step_s"], color="#DD8452", lw=1.8, ls="--", label="Unsloth") _a2.set_ylabel("seconds per step") _a2.set_xlabel("training step") _a2.set_ylim(0, max(max(_t["step_s"]), max(_u["step_s"])) * 1.1) _a2.grid(alpha=0.3) _fig.tight_layout() _fig return @app.cell def _(FT, mo, np, rd_run, rd_scn): _runs = FT["runs"][rd_scn.value] _i = min(rd_run.value, len(_runs["trl"]) - 1, len(_runs["unsloth"]) - 1) _t, _u = _runs["trl"][_i], _runs["unsloth"][_i] def _med(r): return float(np.median(r["step_s"][3:])) _all_ratio = [float(np.median(a["step_s"][3:]) / np.median(b["step_s"][3:])) for a, b in zip(_runs["trl"], _runs["unsloth"], strict=False)] mo.md( f""" | 這次實測 | TRL＋PEFT | Unsloth | 比一比 | | --- | ---: | ---: | --- | | 60 步總秒數 | {_t['train_s']:.1f} s | {_u['train_s']:.1f} s | Unsloth 第 1 步含暖機 {_u['step_s'][0]:.1f} s | | 每步秒數（中位數） | {_med(_t):.2f} s | {_med(_u):.2f} s | TRL ÷ Unsloth ＝ **{_med(_t) / _med(_u):.1f} 倍** | | 峰值 VRAM（PyTorch reserved） | {_t['peak']:.2f} GiB | {_u['peak']:.2f} GiB | 少 **{(1 - _u['peak'] / _t['peak']) * 100:.0f}%** | | 載入 4-bit 權重後 | {_t['load']:.2f} GiB | {_u['load']:.2f} GiB | 同一份權重 | | 最後一步 loss | {_t['loss'][-1]:.4f} | {_u['loss'][-1]:.4f} | 學到同一件事 | 秒數曲線上突然的跳動（例如長資料第 1 次，Unsloth 在第 40 步附近變慢、TRL 在第 46 步附近變快） 是主機上其他服務的負載在變——兩次訓練不是同時跑的。 這個情境跑了 {len(_all_ratio)} 次，「每步快幾倍」依序是 {"、".join(f"{r:.1f}" for r in _all_ratio)} 倍——**時間會飄**：這張 4090 同時有別的服務在用 （GPU 使用率約 45%），所以秒數只看比例與量級；**峰值 VRAM 每次幾乎一樣**（差不到 0.01 GiB），那是確定的。 """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" 看懂這組數字的三個重點： - **loss 曲線幾乎疊在一起**：工具不改變模型「學到什麼」——兩者最後都落在 0.00x。 起點不同（2.9 vs 2.6）是因為 Unsloth 自動開了 *padding-free*（把一個 batch 的樣本接成一條）， loss 的平均方式不同；形狀與終點一致。 - **短資料差距小**：每筆才 100 tokens，活化值本來就小，Unsloth 省記憶體的招數沒什麼可省 （VRAM 只少 8%）；每步快約 1.3 倍，但它第一步要暖機，60 步總時間只差 3–27%。 - **資料一長，差距才出來**：Unsloth 用自己的 Triton 核心、把梯度檢查點**搬到 CPU** （log 寫著 *smartly offload gradients*）、自動 padding-free——序列越長，活化值越大，省下的越多。 """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 3️⃣ 訓練前後：60 步教會了它什麼 訓練完，拿 **40 則訓練時沒看過的訊息**考它——句型是新的、一半的產品型號也是新的。 評分很嚴格：輸出必須**整段就是 JSON**（程式直接 `json.loads` 吃得下），欄位與類別都要對。 四種做法同場比較： """ ) return @app.cell def _(FT, mo): _opts = {f"#{i + 1:02d} {m[:30]}{'…' if len(m) > 30 else ''}": i for i, m in enumerate(FT["eval"]["msgs"])} dd_case = mo.ui.dropdown(options=_opts, value=next(iter(_opts)), label="測試訊息") dd_case return (dd_case,) @app.cell def _(FT, dd_case, html_mod, mo, score): _i = dd_case.value _ev = FT["eval"] _lab = _ev["labels"][_i] _cols = [ ("底模＋一句話 prompt", "#C44E52", _ev["base_short"][_i], f"{FT['sys_tokens']['short']} tokens 的 system prompt"), ("底模＋寫滿規則的 prompt", "#8172B2", _ev["base_detailed"][_i], f"{FT['sys_tokens']['detailed']} tokens 的 system prompt"), ("微調後（TRL＋PEFT）", "#4C72B0", _ev["trl"][_i], "一句話 prompt"), ("微調後（Unsloth）", "#DD8452", _ev["unsloth"][_i], "一句話 prompt"), ] def _badges(s): _items = [("JSON", s["json_ok"]), ("schema", s["schema_ok"]), ("類別", s["category"]), ("產品", s["product"]), ("急件", s["urgent"])] return " ".join( f'' f'{"✓" if ok else "✗"} {name}' for name, ok in _items) _cards = [] for _title, _color, _out, _sub in _cols: _s = score(_out, _lab) _txt = _out if len(_out) < 700 else _out[:700] + "…（後略）" _cards.append( f'
{_title}
' f'
{_sub}
{_badges(_s)}' f'
{html_mod.escape(_txt)}
' ) mo.Html( f'
客人說：{html_mod.escape(_ev["msgs"][_i])}
' f'
標準答案：' f'{html_mod.escape(_ev["answers"][_i])}
' '
' + "".join(_cards) + "
" '
實測紀錄（Qwen3-1.7B 4-bit，貪婪解碼，' "RTX 4090，2026-09-24）；綠紅標籤是這份 notebook 用同一套評分規則現場算的。
" ) return @app.cell def _(FT, mo, score): _ev = FT["eval"] _rows = [] for _name, _key, _p in [("底模＋一句話 prompt", "base_short", "short"), ("底模＋寫滿規則的 prompt", "base_detailed", "detailed"), ("微調後（TRL＋PEFT）", "trl", "short"), ("微調後（Unsloth）", "unsloth", "short")]: _ss = [score(o, l) for o, l in zip(_ev[_key], _ev["labels"], strict=True)] _c = {k: sum(s[k] for s in _ss) for k in _ss[0]} _rows.append(f"| {_name} | {FT['sys_tokens'][_p]} | {_c['json_ok']} | {_c['schema_ok']} | " f"{_c['category']} | {_c['urgent']} | **{_c['all']} / {len(_ss)}** |") _tbl = "\n ".join(_rows) mo.md( f""" | 做法 | system prompt tokens | 整段是 JSON | 欄位正確 | 類別對 | 急件對 | 全對 | | --- | ---: | ---: | ---: | ---: | ---: | ---: | {_tbl} - 底模只拿到一句話時，**自己發明欄位**（「工單類別」「處理人」「創建時間」…）、 還會混進簡體字與 markdown 程式碼框——它不知道你要的格式。 - 把規則寫滿 132 tokens，34 題輸出了合法 JSON——另外 6 題包了 ```` ```json ```` 框，程式直接 `json.loads` 會失敗； 「急不急」只判對 25 題，**判錯的 11 題全是把不急的判成急**（連「麻煩了，謝謝」都當急件）。 - 微調後只剩一句話 prompt，**每次呼叫少送一百多個 token**，而且格式穩定。 兩個工具練出來的模型答對的題目完全一樣——它們學到的是同一件事。 - 唯一答錯的那題（#06）值得看：`MeshLink AX 5G 訊號消失`——型號後面緊接著「5G」， 模型把「5G」當成型號的一部分。**沒看過的產品＋模糊的邊界**，就是資料該補的地方。 """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 4️⃣ 資料格式：messages、chat template、loss masking 三個工具吃的資料長得都一樣——**一行一筆的 JSONL**，每筆是一段 `messages` 對話。 選一個範例（或直接改框裡的文字），驗證器會即時檢查， 再把它套上 Qwen3 的 chat template，標出**哪些字會算 loss**： """ ) return @app.cell def _(json, mo): _SYS = "你是客服工單助理。把使用者訊息轉成 JSON 工單。" _ANS = json.dumps({"category": "repair", "product": "ZoomPad 11", "urgent": False, "summary": "ZoomPad 11 螢幕有一條綠線"}, ensure_ascii=False) _USER = "我的 ZoomPad 11 螢幕有一條綠線，可以幫忙修嗎？" def _line(msgs): return json.dumps({"messages": msgs}, ensure_ascii=False) PRESETS = { "✅ 正確的一筆": _line([{"role": "system", "content": _SYS}, {"role": "user", "content": _USER}, {"role": "assistant", "content": _ANS}]), "❌ role 拼錯（assistent）": _line([{"role": "system", "content": _SYS}, {"role": "user", "content": _USER}, {"role": "assistent", "content": _ANS}]), "❌ 最後一則不是 assistant": _line([{"role": "system", "content": _SYS}, {"role": "user", "content": _USER}]), "❌ Alpaca 舊格式（instruction／output）": json.dumps( {"instruction": _SYS, "input": _USER, "output": _ANS}, ensure_ascii=False), "❌ 回答不是合法 JSON（本課任務規則）": _line([ {"role": "system", "content": _SYS}, {"role": "user", "content": _USER}, {"role": "assistant", "content": "類別：repair，產品：ZoomPad 11，不急"}]), "❌ 整行 JSON 壞掉（單引號）": "{'messages': [{'role': 'user', 'content': '你好'}]}", } dd_preset = mo.ui.dropdown(options=list(PRESETS), value="✅ 正確的一筆", label="範例") dd_preset return PRESETS, dd_preset @app.cell def _(PRESETS, dd_preset, mo): ta_line = mo.ui.text_area(value=PRESETS[dd_preset.value], label="JSONL（一行一筆，可以直接改）", rows=5, full_width=True) ta_line return (ta_line,) @app.cell def _(CATS, KEYS, html_mod, json, mo, ta_line): _lines = [ln for ln in ta_line.value.splitlines() if ln.strip()] _checks, _render = [], [] _ROLES = {"system", "user", "assistant"} for _n, _ln in enumerate(_lines[:5], 1): _tag = f"第 {_n} 行" if len(_lines) > 1 else "這一行" try: _obj = json.loads(_ln) except json.JSONDecodeError as _e: _checks.append(("err", f"{_tag}不是合法 JSON：`{_e.msg}`（第 {_e.colno} 個字）——JSON 字串要用雙引號")) continue _msgs = _obj.get("messages") if isinstance(_obj, dict) else None if not isinstance(_msgs, list): _keys = "、".join(_obj) if isinstance(_obj, dict) else type(_obj).__name__ _checks.append(("err", (f"{_tag}沒有 `messages` 清單（看到的欄位：{_keys}）——" "舊的 instruction／output 格式要先轉成 messages"))) continue _bad = [m for m in _msgs if not isinstance(m, dict) or m.get("role") not in _ROLES or not isinstance(m.get("content"), str)] if _bad: _checks.append(("err", (f"{_tag}有 {len(_bad)} 則訊息的 role 不在 system／user／assistant 之內" f"（看到 `{_bad[0].get('role') if isinstance(_bad[0], dict) else _bad[0]}`）"))) continue if not _msgs or _msgs[-1]["role"] != "assistant": _checks.append(("err", f"{_tag}最後一則不是 assistant——沒有「標準答案」，模型沒東西可學")) continue _body = [m["role"] for m in _msgs if m["role"] != "system"] if any(_body[i] == _body[i + 1] for i in range(len(_body) - 1)): _checks.append(("warn", f"{_tag}有連續兩則同一個 role——多數 chat template 預期 user／assistant 輪流")) if _msgs[0]["role"] != "system": _checks.append(("warn", f"{_tag}沒有 system——可以，但推論時也要用一樣的開頭，訓練與推論才對得上")) try: _ans = json.loads(_msgs[-1]["content"]) if sorted(_ans) != sorted(KEYS) or _ans.get("category") not in CATS: _checks.append(("warn", f"{_tag}的回答是 JSON，但欄位或類別跟本課任務的 schema 不一致")) else: _checks.append(("ok", f"{_tag}格式正確，回答符合本課任務的 schema")) except (json.JSONDecodeError, AttributeError, TypeError): _checks.append(("err", f"{_tag}的回答不是合法 JSON——本課任務要模型只輸出 JSON，示範資料就得先做到")) # 套上 Qwen3 chat template（與實測時 TRL 資料整理器吐出來的 labels 同一套切法） _parts = [] _last_a = max(i for i, m in enumerate(_msgs) if m["role"] == "assistant") for _k, _m in enumerate(_msgs): if _m["role"] == "assistant": _parts.append((False, "<|im_start|>assistant\n")) _think = "\n\n\n\n" if _k == _last_a else "" _parts.append((True, _think + _m["content"] + "<|im_end|>")) _parts.append((False, "\n")) else: _parts.append((False, f"<|im_start|>{_m['role']}\n{_m['content']}<|im_end|>\n")) _render.append(_parts) _icon = {"ok": ("✅", "#2E7042"), "warn": ("⚠️", "#B36B00"), "err": ("❌", "#C44E52")} _ck = "".join(f'
{_icon[k][0]} {html_mod.escape(t)}
' for k, t in _checks) or '
（框裡是空的）
' _rd = "" for _parts in _render: _n_loss = sum(len(t) for on, t in _parts if on) _n_all = sum(len(t) for _, t in _parts) _spans = "".join( f'{html_mod.escape(t)}' for on, t in _parts) _rd += (f'
{_spans}
' f'
灰＝模型看得到、但不算 loss；綠＝要學會寫出來的字' f'（{_n_loss} / {_n_all} 個字元，約 {_n_loss / _n_all:.0%}）
') mo.Html(_ck + _rd) return @app.cell def _(FT, html_mod, mo): def _spans_html(spans, limit): _out = "" for _s in spans[:limit]: _out += (f'' f'{html_mod.escape(_s["text"])}') return _out _box = ('font-family:ui-monospace,monospace;font-size:11.5px;line-height:1.65;white-space:pre-wrap;' 'word-break:break-word;border:1px solid #D5DBDF;border-radius:10px;padding:8px 10px;margin:6px 0 12px') _t = FT["mask"]["trl"] _u = FT["mask"]["unsloth"] mo.Html( '
實測原文：兩個工具的資料整理器真的吐出了什麼
' '
訓練開始前從 data collator 拿出第一個 batch，' '把 labels = -100（不算 loss）與其餘 token 分色——這不是示意圖，是那一次訓練的真實輸入。
' f'
TRL＋PEFT（prompt／completion 格式，' f'第 1 筆：灰 {_t[0]["n"]} tokens、綠 {_t[1]["n"]} tokens）
' f'
{_spans_html(_t, 3)}
' f'
Unsloth（train_on_responses_only；' 'padding-free 把 8 筆接成同一條，下面是開頭兩筆）
' f'
{_spans_html(_u, 4)}…
' '
差別只在邊角：Unsloth 那條不訓練 <|im_end|> 後面的換行。' "兩者都有 <think>…</think> 空殼：Qwen3 的 template 對最後一則回答自動補上，" "推論時用 enable_thinking=False 也會補同一段——訓練與推論長得一樣，模型才不會錯亂。
" ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 5️⃣ VRAM 帳：估算 vs 實測 「我的卡裝得下嗎？」是選工具之前的第一個問題。下面的**估算**把峰值 VRAM 拆成三塊： - **權重**：bf16 每參數 2 bytes；4-bit（NF4）用實測校準約 0.516 bytes，embedding 仍留 16-bit - **訓練狀態**：全參數＝梯度＋AdamW 兩份狀態＋更新時的暫存（用 0.6B 全參數實測校準，約 8 bytes／參數）； LoRA 只有 adapter 自己的權重、梯度與 8-bit Adam（可訓練參數才 1% 上下） - **活化值與雜項**：跟「一個 batch 的 token 數 × 層數 × MLP 寬度」成正比， 係數用本課的 QLoRA 實測點**現場擬合**（TRL 與 Unsloth 各一組） 選模型、長度與工具，看三種做法各要多少： """ ) return @app.cell def _(mo): dd_model = mo.ui.dropdown(options=["Qwen3-0.6B", "Qwen3-1.7B", "Qwen3-4B", "Qwen3-8B", "Qwen3-14B", "Qwen3-32B", "Llama-3.3-70B"], value="Qwen3-8B", label="模型") rd_tool = mo.ui.radio(options=["TRL＋PEFT", "Unsloth"], value="TRL＋PEFT", label="工具", inline=True) sl_seq = mo.ui.slider(steps=[64, 100, 256, 512, 1024, 1179, 2048, 4096], value=512, label="每筆 token 數", show_value=True) sl_bs = mo.ui.slider(steps=[1, 2, 4, 8, 16], value=8, label="batch size", show_value=True) mo.vstack([mo.hstack([dd_model, rd_tool], wrap=True, justify="start", gap=2), mo.hstack([sl_seq, sl_bs], wrap=True, justify="start", gap=2)]) return dd_model, rd_tool, sl_bs, sl_seq @app.cell def _(FT, np): # 模型結構（各模型 config.json 的實際值，2026-09 查） MODELS = { "Qwen3-0.6B": {"h": 1024, "L": 28, "I": 3072, "nq": 16, "nkv": 8, "hd": 128, "V": 151936, "tied": True}, "Qwen3-1.7B": {"h": 2048, "L": 28, "I": 6144, "nq": 16, "nkv": 8, "hd": 128, "V": 151936, "tied": True}, "Qwen3-4B": {"h": 2560, "L": 36, "I": 9728, "nq": 32, "nkv": 8, "hd": 128, "V": 151936, "tied": True}, "Qwen3-8B": {"h": 4096, "L": 36, "I": 12288, "nq": 32, "nkv": 8, "hd": 128, "V": 151936, "tied": False}, "Qwen3-14B": {"h": 5120, "L": 40, "I": 17408, "nq": 40, "nkv": 8, "hd": 128, "V": 151936, "tied": False}, "Qwen3-32B": {"h": 5120, "L": 64, "I": 25600, "nq": 64, "nkv": 8, "hd": 128, "V": 151936, "tied": False}, "Llama-3.3-70B": {"h": 8192, "L": 80, "I": 28672, "nq": 64, "nkv": 8, "hd": 128, "V": 128256, "tied": False}, } GIB = 2**30 Q4 = 0.516 # NF4＋雙重量化，bytes/參數（用 Qwen3-1.7B 載入後的實測 1.257 GiB 反推） def counts(name, r=16): c = MODELS[name] q, kv = c["h"] * c["nq"] * c["hd"], c["h"] * c["nkv"] * c["hd"] lin = c["L"] * (2 * q + 2 * kv + 3 * c["h"] * c["I"]) emb = c["V"] * c["h"] * (1 if c["tied"] else 2) lora = c["L"] * r * (2 * (c["h"] + c["nq"] * c["hd"]) + 2 * (c["h"] + c["nkv"] * c["hd"]) + 3 * (c["h"] + c["I"])) return lin, emb, lora, c def weights_state(name, method): lin, emb, lora, _c = counts(name) if method == "qlora": w = lin * Q4 + emb * 2 else: w = (lin + emb) * 2 # 全參數：梯度＋AdamW 兩份狀態＋更新時的暫存 ≈ 8 bytes/參數（用 Qwen3-0.6B 全參數實測校準） # LoRA：只有 adapter 自己——fp32 權重 4＋梯度 4＋8-bit Adam 2 ＝ 10 bytes/可訓練參數 s = (lin + emb) * 8 if method == "full" else lora * (4 + 4 + 2) return w / GIB, s / GIB # 活化值係數：用實測的 QLoRA 點現場擬合 act ≈ a0 + a1 × (batch tokens × 層數 × MLP 寬度) FIT = {} for _tool in ("trl", "unsloth"): _pts = [p for p in FT["cal"] if p["tool"] == _tool and p["role"] == "fit"] _X = np.array([[1.0, p["batch_tokens"] * MODELS[p["model"]]["L"] * MODELS[p["model"]]["I"] / 1e9] for p in _pts]) _y = np.array([p["peak"] - p["load"] - weights_state(p["model"], p["method"])[1] for p in _pts]) FIT[_tool] = np.linalg.lstsq(_X, _y, rcond=None)[0] def estimate(name, method, tool, batch_tokens): w, s = weights_state(name, method) a0, a1 = FIT[tool] c = MODELS[name] return w, s, float(a0 + a1 * batch_tokens * c["L"] * c["I"] / 1e9) return FIT, MODELS, counts, estimate @app.cell def _(FT, dd_model, estimate, plt, rd_tool, sl_bs, sl_seq): _tool = "trl" if rd_tool.value == "TRL＋PEFT" else "unsloth" _bt = sl_seq.value * sl_bs.value _names = [("full", "Full FT (bf16 + AdamW)"), ("lora", "LoRA (bf16 base)"), ("qlora", "QLoRA (4-bit base)")] _parts = [estimate(dd_model.value, m, _tool, _bt) for m, _ in _names] _tot = [sum(p) for p in _parts] _fig, _ax = plt.subplots(figsize=(6.4, 4.2)) _y = range(len(_names)) _left = [0.0] * 3 for _k, (_lab, _col) in enumerate([("weights", "#4C72B0"), ("training state", "#DD8452"), ("activations etc.", "#8C9BA5")]): _vals = [p[_k] for p in _parts] _ax.barh(list(_y), _vals, left=_left, color=_col, edgecolor="#1C2B33", lw=0.8, label=_lab, zorder=3) _left = [a + b for a, b in zip(_left, _vals, strict=True)] _xmax = max(max(_tot) * 1.15, 27) for _k, (_cap, _name) in enumerate([(15, "T4"), (24, "4090"), (80, "A100")]): if _cap < _xmax: _ax.axvline(_cap, color="#C44E52", ls=":", lw=1.4, zorder=4) _ax.text(_cap, len(_names) - 0.42 + 0.22 * (_k % 2), f" {_name} ", color="#C44E52", fontsize=8, ha="center", va="bottom", bbox={"fc": "white", "ec": "none", "pad": 0.5}, zorder=5) for _i, _t in enumerate(_tot): _ax.text(min(_t, _xmax * 0.86) + _xmax * 0.01, _i, f"{_t:.1f} GiB", va="center", fontsize=9, zorder=5) # 這個組合有實測點就畫上去（黑點＝實測峰值） for _p in FT["cal"]: if (_p["model"] == dd_model.value and _p["tool"] == _tool and _p["batch"] == sl_bs.value and abs(_p["seq"] - sl_seq.value) <= 2): _row = [m for m, _ in _names].index(_p["method"]) _ax.plot(_p["peak"], _row, "o", color="black", ms=7, zorder=6) _ax.text(_p["peak"], _row - 0.33, "measured", fontsize=8, ha="center", zorder=6) _ax.set_yticks(list(_y), [n for _, n in _names]) _ax.set_xlim(0, _xmax) _ax.set_ylim(-0.6, len(_names) + 0.1) _ax.set_xlabel("estimated peak VRAM (GiB)\nred lines: T4 16GB / RTX 4090 24GB / A100 80GB") _ax.set_title(f"{dd_model.value}, {sl_bs.value} x {sl_seq.value} tokens per batch ({rd_tool.value.replace('＋', ' + ')})") _ax.legend(frameon=False, fontsize=8, loc="upper center", bbox_to_anchor=(0.5, -0.3), ncol=3) _ax.grid(axis="x", alpha=0.3) _fig.tight_layout() _fig return @app.cell def _(FT, FIT, estimate, mo): _ROLE = {"fit": "擬合", "calib": "校準", "check": "**驗證**"} _MNAME = {"qlora": "QLoRA", "lora16": "LoRA（bf16）", "full": "全參數"} _rows = [] for _p in FT["cal"]: _est = sum(estimate(_p["model"], _p["method"], _p["tool"], _p["batch_tokens"])) _err = (_est - _p["peak"]) / _p["peak"] * 100 _rows.append(f"| {_p['model']} | {_MNAME[_p['method']]} | " f"{'TRL＋PEFT' if _p['tool'] == 'trl' else 'Unsloth'} | {_p['batch']}×{_p['seq']} | " f"{_ROLE[_p['role']]} | {_p['peak']:.2f} | {_est:.2f} | {_err:+.0f}% |") _tbl = "\n ".join(_rows) mo.md( f""" **估算 vs 實測**（實測＝RTX 4090 上 PyTorch 的峰值 reserved。「擬合」的點決定活化值係數、 「校準」的點決定全參數的狀態係數；**「驗證」的點沒參與任何擬合**，拿來看估算準不準）： | 模型 | 做法 | 工具 | batch×長度 | 用途 | 實測 GiB | 估算 GiB | 誤差 | | --- | --- | --- | --- | --- | ---: | ---: | ---: | {_tbl} 擬合出的活化值係數：TRL＋PEFT 每 10 億「token × 層 × MLP 寬度」約 **{FIT['trl'][1]:.2f} GiB**、 Unsloth 約 **{FIT['unsloth'][1]:.2f} GiB**——Unsloth 把梯度檢查點搬到 CPU， 所以序列越長，這一塊差越多。驗證點的誤差大多在幾 % 以內，最差的是 4B 長資料的 TRL（低估約 7%）。 這是**估算**：8B 以上沒有實測點，只看量級；真的要租卡前，先用小 batch 跑幾步看峰值。 另一個實測：Qwen3-1.7B **全參數**微調在 9.5 GB 的額度內直接 OOM——估算約 {sum(estimate('Qwen3-1.7B', 'full', 'trl', 797)):.1f} GiB。 """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 6️⃣ 託管微調：不用自己的 GPU，要花多少 沒有 GPU、又不想跟免費額度搶卡，就把資料交給託管服務——多數**按訓練 token 計費** （訓練 token ＝ 資料 token 數 × epoch 數）。拉拉看你的資料量要多少錢 （牌價查證日 2026-09-24，以 ≤16B 的模型、LoRA SFT 為準）： """ ) return @app.cell def _(mo): sl_n = mo.ui.slider(steps=[100, 480, 1000, 5000, 20000, 50000, 200000], value=5000, label="資料筆數", show_value=True) sl_tok = mo.ui.slider(steps=[100, 300, 600, 1180, 2000, 4000], value=600, label="每筆 token 數", show_value=True) sl_ep = mo.ui.slider(start=1, stop=5, step=1, value=3, label="epoch", show_value=True) mo.hstack([sl_n, sl_tok, sl_ep], wrap=True, justify="start", gap=2) return sl_ep, sl_n, sl_tok @app.cell def _(mo, sl_ep, sl_n, sl_tok): _m = sl_n.value * sl_tok.value * sl_ep.value / 1e6 def _usd(x): return f"\\${x:,.2f}" if x < 100 else f"\\${x:,.0f}" _tg_lo, _tg_hi = max(_m * 0.34, 4.0), max(_m * 0.38, 4.0) _tg = _usd(_tg_lo) if _tg_hi - _tg_lo < 0.005 else f"{_usd(_tg_lo)}–{_usd(_tg_hi)}" mo.md( rf""" 訓練 token：{sl_n.value:,} 筆 × {sl_tok.value:,} tokens × {sl_ep.value} epoch ＝ **{_m:,.2f} 百萬** | 服務 | 牌價（每百萬訓練 token） | 這筆資料 | 備註 | | --- | --- | ---: | --- | | Together AI | \$0.34–0.38（SFT） | {_tg} | 每個 job 有最低收費（文件寫 \$4 起）；DPO \$0.84–0.94 | | Fireworks AI | \$0.50（LoRA SFT） | {_usd(_m * 0.50)} | 全參數、DPO 另有價目 | | Tinker（Thinking Machines） | \$0.44（Qwen3-8B train） | {_usd(_m * 0.44)} | 你自己寫訓練迴圈（SFT／RL 都行），它出 GPU；取樣另計 | | OpenAI fine-tuning | — | — | 官方文件：平台逐步收掉、**不再開放新用戶** | | 自己的 Colab／Kaggle T4 | \$0 | \$0 | 免費但不保證有卡、有時數上限；資料會上傳到 Google | 本課那次實驗（480 筆 × 約 100 tokens × 1 epoch ≈ 0.05 百萬 token）在 4090 上跑 20 秒—— **小實驗自己跑幾乎免費，託管的價值在「大模型、不想管機器」**。 """ ) return @app.cell(hide_code=True) def _(mo): mo.md( r""" ## 7️⃣ 換你動手 挑戰題在教學頁的「換你動手」，全部用上面的選單與滑桿就做得到。 做完再打開下面的解答對照： """ ) return @app.cell(hide_code=True) def _(mo): mo.accordion( { "💡 LEVEL 1 參考解答": mo.md( r""" 在 2️⃣ 切到「長對話紀錄」，三次實測的「每步秒數中位數」TRL ÷ Unsloth 分別是 **3.3、1.6、1.7 倍**； 60 步總時間 TRL 168／200／179 s、Unsloth 78／124／94 s。峰值 VRAM 則三次都是 **4.09 → 2.49 GiB**。 為什麼？**VRAM 由「要存哪些張量」決定**——同一份資料、同一組設定，每次配置的張量一模一樣， 所以一次就量得準。**時間則受「GPU 同時在忙什麼」影響**：這張 4090 上還跑著別的服務 （GPU 使用率約 45%），誰搶到算力就飄。所以看 benchmark：VRAM 看一次、時間看多次的範圍與比例。 """ ), "💡 LEVEL 2 參考解答": mo.md( r""" 5️⃣ 選 Qwen3-14B、每筆 2048 tokens、batch 8（估算）： - QLoRA＋TRL 約 **24.9 GiB**——超過 T4 的 15 線，連 4090 的 24 線都擠不進。 - QLoRA＋Unsloth 約 **14.2 GiB**——壓在 T4 的 15 線下，很緊但裝得下。 - 堅持用 TRL：batch 降到 4 約 17.7 GiB（還是不行）、降到 **2 約 14.1 GiB** 才進得去。 降 batch 的同時把 `gradient_accumulation_steps` 設 4，等效 batch 還是 8（代價是時間）。 權重（QLoRA 約 9 GiB）三種組合都一樣，差的全在活化值——這正是長序列時工具差距的來源。 提醒：14B 沒有實測點，這是估算；真的上 T4 之前先跑幾步看 `torch.cuda.max_memory_reserved()`。 """ ), "💡 LEVEL 3 提示": mo.md( r""" **格式修好長這樣**（貼進 4️⃣ 的框，驗證器應該全綠）： ``` {"messages": [{"role": "system", "content": "你是客服工單助理。把使用者訊息轉成 JSON 工單。"}, {"role": "user", "content": "我的 ZoomPad 11 螢幕有一條綠線，可以幫忙修嗎？"}, {"role": "assistant", "content": "{\"category\": \"repair\", \"product\": \"ZoomPad 11\", \"urgent\": false, \"summary\": \"ZoomPad 11 螢幕有一條綠線\"}"}]} ``` 重點是三個欄位的對應：`instruction` → system、`input` → user、`output` → assistant； assistant 的內容本身是一段 JSON 字串，裡面的雙引號要跳脫成 `\"`。 **補資料的方向**：答錯的是 #06「MeshLink AX 5G 訊號消失」——型號後面緊接著規格詞，模型把「5G」吞進型號。 可以補「型號＋規格詞」的示範（例如「ZoomPad 11 4G 版本收不到訊號」→ product 只寫 `ZoomPad 11`）， 或乾脆把產品清單交給程式查表／RAG，不靠模型記。 怎麼驗證：這一步要真的重新訓練——用教學頁第 6 節的腳本（免費 T4 就夠），加資料後重跑， 看 #06 有沒有轉對、其他 39 題有沒有退步（腳本會印出同一套嚴格評分）。 """ ), } ) return if __name__ == "__main__": app.run()